SOAR TRANSPORTATION

**Commission Eligible Position**

POSITION PURPOSE

To develop relationships with customers and solicit freight orders from a designated and assigned base of SOAR customers by fax, phone, e-mail, web-based platforms, and electronic data interchange and once received, enter the freight orders into McLeod TMS.

GENERAL JOB FUNCTIONS:

• To prospect daily for new freight opportunities from customers.
• Consistently and continually solicit committed and non-committed freight orders from a designated and assigned customer base via a multitude of communication exchanges daily, commensurate with company and business level needs.  

• Develop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of order volumes.
• Aggressively accept, pre-accept, and enter all freight orders into McLeod.
• Work with manager of business development to maximize the amount of freight orders to accept.
• Work closely with the carrier sales team to ensure all freight is being properly covered and on time service metrics are being achieved.
• Keep customers informed of the status of deliveries, including in some cases updating of the customer web sites or EDI exchanges. 
• Make a minimum number of outbound calls daily along with minimum number of weekly conference calls (these goals to be determined on individual basis, depending on experience) to maintain set revenue goals. 
• Create a cold call strategy to solicit new customers and set up visits with Director or VP to secure revenues and new business.
• Strategically find locations within driving distance of Chattanooga and focus efforts of building prospecting pipeline. Director level can assist with direction.
• When onboarding new business, work with account managers and carrier sales team to ensure a smooth transition.
• Work with new customers and customer service representatives so that the accounts can smoothly be transitioned over to customer service.
• Communicate with customer service personnel and management to advise them on any feedback provided by the customer relative to our service or changes in their business levels with SOAR Transportation.
• Ability to travel to visit customers to maintain a good working relationship with the customers.
• Other duties and special projects as assigned by management.

KEY KNOWLEDGE & EXPERIENCE:

• High school diploma or GED equivalent. College degree preferred
• 2-3 years’ work experience in the transportation industry or, customer service, direct with customer service solicitation, inside sales or sales preferred
• Excellent communication and customer service skills required
• Knowledge of Microsoft Office products with above average Excel skills
• Knowledge of the Internet required
• Experience working in a deadline driven environment preferred